Refund policy

Returns and refunds

You have 30 days from the day you receive your order to request a return, for any reason. To start a return, email info@leatheritalianflash.com with your order number. We will confirm the return address and next steps within one business day.

Items must be unused, in their original condition and in their original packaging. Please do not send anything back before contacting us - returns sent without prior agreement cannot be processed.

Two ways to return

Our goods are made and dispatched from Florence, Italy, and returns travel back to Italy. You choose how to handle that:

Option 1 - Refund to your original payment method. You arrange and pay for return shipping. We refund the full purchase price once the item reaches us. We recommend a tracked service; we cannot refund an item we do not receive.

Option 2 - Store credit worth 110% of what you paid. We send you a prepaid return label and cover the shipping cost, and issue store credit worth 110% of your purchase price. The credit does not expire.

Tell us which you prefer when you email us. Option 1 is always available to you.

If the item is faulty, damaged, or not what you ordered

We pay for the return in full, regardless of which option above would otherwise apply. Email us with a photograph and we will arrange and cover the return at no cost to you, and refund you in full.

Your refund

Refunds are processed within 10 business days of us receiving and inspecting the return, to your original payment method. Your bank or card issuer may take a few days more to show it. Store credit is issued within 2 business days of receipt.

Exchanges

The fastest route is to take store credit and place the new order immediately. Email us first and we will hold the replacement where stock allows.

Customers in the European Union and United Kingdom

You have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. This runs alongside our 30-day policy, which is more generous.

Under that statutory right you bear the direct cost of returning the goods to us in Italy, which is stated here so that you are informed of it before you buy. We will refund the purchase price and the standard outbound delivery charge within 14 days of receiving the returned goods.

The store credit option above is an additional choice we offer, not a substitute for this right. A cash refund to your original payment method is always available to you.

This does not affect your separate rights where goods are faulty, damaged or not as described - in those cases we cover return costs and refund you in full.

Items we cannot accept back

Custom, personalised or monogrammed items, and gift cards. Items that have been used, worn, altered or damaged after delivery.

If something arrives damaged

Inspect your order on arrival and contact us within 7 days if anything is damaged, defective or incorrect, with a photograph. We will make it right at our cost.

Where returns are sent

Returns go back to Italy. We will confirm the exact address when you contact us. Please do not send returns to any address found elsewhere on this site or online without confirming with us first.

Questions

Email info@leatheritalianflash.com. We reply within one business day.